Occidental Bilbao

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Well located, easy access parking amtough a bit expensive (20€/ night). Friendly staff. Beds are a bit hard and the pillows a bit flat but the rest of the room was good.

El Hotel es grande las habitaciones están limpias. El establecimiento del Wi-Fi tiene cierta dificultad. Pero el balance es adecuado y suficiente sacando buena nota en la relación calidad/ precio.

Preguntamos por el servicio de piscina y spa para descansar un rato que se ofrece y solo hacen de intermediarios y solo hay la opción de coger el pack con el gimnasio de 20 euros

En Trip se especifica que el hotel cuenta con gimnasio gratuito cuando es de pago. Habría que corregirlo. Por otro lado las instalaciones están muy bien y la atención del personal maravillosa en todo monento

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Buen servicio, las recepcionistas muy amables, el desayuno y el garaje un poco caro, volveré

Good location in Bilbao. Super friendly and service oriented staff. Wonderful breakfast buffet. Really a shame that the outdoor pool was closed even though heavily advertised with on booking and hotel site, in a week when day time temp was 30 deg C. Car park is expensive at € 20 / night.